Help Desk Support
We offer a help desk and ticketing management system for our clients that makes your life easier. You can also outsource your current help desk to us. Our help desk and ticketing system handles your tickets – so you can focus on your customers. We have the right features to make sure that tickets get to the right place and resolved quickly.
Our Help Desk has Reporting Dashboards for us to easily monitor your help desk’s performance with a graphical dashboard. This enables us to see what is happening so we can tweak your help desk, close tickets faster and reduce wait times.
We handle ticket assignment & escalation, including how the ticketing system should assign tickets, when to escalate and even copy a supervisor on important issues to ensure they are resolved quickly.
Ticket Progress Notification
Our Ticket Notification & Management is simple, it is important to let people know when a ticket is resolved. With our Help Desk you we can automatically notify you at different stages of a ticket.
Knowledge Base Management
Save time, money and overhead by enabling end users to resolve recurring and known problems using our robust knowledge base management. You can even create a separate knowledge base for your internal employees and we can import your current documentation into our Help Desk.